ARCOTEL KAISERWASSER WIEN, Vienna – A Smart Stay in the City
About the Hotel
Rooms & Suites
ARCOTEL Kaiserwasser Vienna offers 282 rooms, suites, and apartments. Comfort Rooms feature tea facilities, bathtubs or showers, and smart TVs. Superior Rooms include USB charging stations and air conditioning. Deluxe Rooms on the 5th floor have wood-lined interiors and views of Kaiserwasser. Junior Suites Deluxe provide seating areas, minibars, and espresso machines. Apartments range from 56 to 108 sqm, with kitchenettes, private terraces, and fireplaces. All rooms have JOKA mattresses and a pillow menu with options like spelt or memory foam.
Dining & Bars
Restaurant UNO serves modern Viennese cuisine, with a breakfast buffet including omelettes, fresh fruit, and sparkling wine. The U-ONE bar offers whiskey selections and small snacks. DonauWiese, a pop-up restaurant by the Old Danube, serves custom bowls and summer drinks. The KaiserBrunch features an imperial buffet, while the FamilyBrunch includes a children's program. Asian specialties like dumplings and fried rice are available during breakfast.
Fitness & Recreation
The 5th-floor fitness area has Technogym equipment, Power Plate vibration training, and saunas. Jogging routes include the Danube Island (6 km) and Old Danube (12.5 km). The hotel provides direct access to the Old Danube recreation area for swimming or stand-up paddling. The sauna and fitness room operates from 6:00 AM to midnight.
Location & Transport
The hotel is on Kaiserwasser, 500 meters from the Vienna International Centre (UNO City). The U1 station Kaisermühlen/VIC is opposite the hotel, with a 7-minute ride to Stephansplatz. Donauzentrum, Vienna's largest shopping center, is in the 22nd district. The Prater amusement park and St. Stephen's Cathedral are 2 km and 4 km away, respectively. The hotel has a parking garage (€30/day) and is a 25-minute drive from Vienna Airport.
Services & Events
Free Wi-Fi, a Media Box with international newspapers, and 10 meeting rooms (up to 340 guests) are available. Business suites include projectors and kitchenettes. Wedding packages feature photo shoots by Kaiserwasser and champagne breakfasts. The Green Key-certified hotel uses eco-friendly cleaning products and supports bee conservation. Room service (€6.90 fee) operates until 11:00 PM. Direct bookings include a best-price guarantee and cash rewards via the Guestbook program.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Luggage storage
- Locker room
- Lift
- Vending machines
Sports & Fitness
- Fitness centre
- Hiking
- Cycling
Services
- Paid airport shuttle
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Picnic area/ Tables
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Children's play area
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Sun terrace
- Sauna
- Jacuzzi
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
- Grecian tub
- Free toiletries
- Bathroom telephone
Media
- In-room computer
- Direct dial telephone
- Mobile phone charger
- CD player
- AM/FM alarm clock
Location
Guest Ratings & Reviews
The hotel is conveniently located near major attractions, making it ideal for both business and leisure travelers. While the rooms may need some freshening up and have an awkward layout, the hotel's service is lacking and struggles with language barriers. On the bright side, the location is excellent for transportation access and proximity to key sites, and the dining experience, especially the breakfast variety, receives praise.
My stay at the hotel was a mix of positives and negatives. The rooms were comfortable and quiet, but the lack of a good view was a bit disappointing. The service provided was friendly and helpful, although encountering issues with my credit card got in the way. The location, while not in the city center, was convenient for accessing public transportation. The dining options were varied but not exceptional.
The hotel is conveniently located near transportation options but lacks nearby amenities. The rooms are comfortable and clean with some minor issues regarding coffee availability. The service is inconsistent in accommodating international guests. The dining experience, although not exceptional, offers a decent variety of food. The hotel's location is excellent for travelers with specific needs like UN-related activities.
I had a mixed experience at the hotel. The rooms were nice and clean, but a bit small, and the lack of curtains on the windows was a downside. The service was accommodating overall, but there were a few hiccups with certain staff members. The location was convenient for the train station but not in the heart of the city. The dining experience was below expectations, with limited breakfast options.
The hotel has nice enough rooms, large and comfortable, but the Nespresso machine only had pods on the first day, so no good coffee for the rest of the stay. The patio seating area couldn't be used comfortably during the sunny and hot days. The service was lacking, with issues like asking for the booking again and unfulfilled promises. The location is convenient for transportation but lacks nearby amenities. The dining experience was ordinary and repetitive. Overall, it's a mixed experience with some positives but also noticeable drawbacks.
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